Return Policy

Return Policy for Lemaxa

 Date: [2024]

Welcome to Lemaxa! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy outlines how to return products and request a refund.

1. Return Period

You may return products within 30 days from the date you receive your order.

2. Product Condition

To be eligible for a return, the product must be in its original condition, unused, and in its original packaging with all accessories and tags intact.

3. Proof of Purchase

Please include a receipt or proof of purchase with your return request. This helps us process your return promptly.

4. Return Process

  • Initiate a Return: Contact our customer service via email or phone to initiate your return. Provide your order number and reason for the return.

  • Return Shipping: Ship the product to the following address:

    • Address: Im Gries 9, 53179 Bonn, Deutschland

    The customer is responsible for return shipping costs unless the product is defective or incorrect.

5. Refunds

  • Processing Time: Once we receive and inspect the returned product, we will process your refund. Refunds are typically issued within 5-7 business days.
  • Method of Refund: Refunds will be issued to the original payment method used at checkout.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Personal care items
  • Products marked as non-returnable at the time of purchase

7. Shipping Delays

We are not responsible for delays in shipping caused by external factors, such as carrier delays or weather conditions.

8. International Returns

For international returns, additional customs fees or taxes may apply. These charges are the responsibility of the customer and are not included in the return process.

9. Policy Updates

We may update this return policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically.

10. Contact Us

For any questions or concerns about our return policy, please contact us at:

Or submit a direct return request for the product by logging in with the same login information for the store and choosing the product to be returned from your list of completed orders with ease. Click here and we will be happy to serve you.

Thank you for shopping with Lemaxa. We appreciate your business and look forward to serving you again.